Contact Us

Reach out

Message Us

info@psylum.com

Call Us

+1 (425)-543-6167

Address

1952 1st AVE S #6
Seattle, WA

Message Us

info@psylum.com

Call Us

+1 (425)-543-6167

Send a Message

We will be in touch soon!

Shipping & Returns

Warranty Program

Each product has a 1 year warranty. This warranty covers smalls rips, tears and breakages. We will ship it to one of our manufacturing houses for repair, and return the product to you.

To file a claim, all you need to do is send us a message about the issue you’re dealing with, along with your order number it pertains to, using our various contact outlets.

We offer basic shipping, and two day shipping. Due to the nature of products being created in house, there is a short delay on the actual date of shipment after date of purchase.

We also include a 30-Day money back guarantee if you do not like your product. We pay for shipping and we will promptly that the burden off your shoulders.

Yes, all products include the 1-year warranty and 30-day money back guarantee.

We are currently looking into how we can implement gift cards to our shop online.

Coupons are given by email to members, social media posts, and word of mouth. They constantly are updated and .

Cant find an answer? ask us

Shipping & recent orders

We make sure to take all necessary measures to ensure your products arrive to you safely and unscathed. We use non toxic, all recyclable materials to ship your products, and add additional warranties, fragile notifications, and signature confirmations depending on the value of each specific order.

This mostly depends on the complexity of each order. Each product has information about production time on their individual pages. Once production is finished, the product will be immediately shipped and should arrive accordingly to the purchases shipping option made during checkout.

We operate 7 days a week, and therefore will ship 7 days a week. .

After you receive you order confirmation, there will be a follow up email containing all shipping information. This will include a button that links directly to your tracking number.

It is very rare, but please feel free to let us know if your tracking information does not receive update within two days of shipment. We will also monitor this and watch your shipping information to ensure a safe delivery.

Returns & Exchanges

As long as your purchase is within the 30-Day money back guarantee, your order can be returned. Whether its a small accessory, or a fully customized product, we honor our guarantees.

Use our contact form, email address, or contact us directly via text or phone. Include your request and reason for return along with your order number to begin the process.

So long that the exchange for the item is of lesser or equal value, yes.

The warranty period begins on the date of purchase. We do not grant extensions to this if it is to be gifted after the date of purchase.

Rips, tears, and breaks. Given your product is in fair condition, we will gladly mend and repair your products within the first year of purchase. Bust a seam? We wouldn’t expect it, but things happen. We will gladly fix it up for you.

Use our contact form, email address, or contact us directly via text or phone. Include your request along with your order number to begin the process.

We offer basic shipping, and two day shipping. Due to the nature of products being created in house, there is a short delay on the actual date of shipment after date of purchase.

Yes, yes it does.

Support

Donations That change the world.

Support The Cause

You help lots
by donating little​

Our company is dedicated to making a positive impact by donating 5% of every purchase to the World Wildlife Fund and other charities. Customers can feel good knowing that their payment contributes to wildlife conservation, environmental protection, and other charitable causes. We believe in taking responsibility for our impact and are proud to support important causes, making the world a better place. With our customers’ support, we can create a brighter future for all.
Because We Can

How do we
help?

Our company believes in focusing not only on our own success but also on the well-being of the world. We donate a portion of our revenue to organizations in need, starting with the World Wildlife Fund to protect endangered species, combat climate change, and promote sustainability. However, we also adapt to crises by supporting organizations providing immediate relief and aid to affected communities. Through these donations, we aim to make a positive impact and encourage others to join us in creating a better world.

“I alone cannot change the world, but I can cast a stone across the waters to create many ripples.”

~ Mother Theresa

Heart
Love one another

We are human, and we can’t do this alone. Help those who need it the most. It’s not just a motto. It’s a belief.

Heart
Create lasting change

Know that your contributing to something that makes a difference.

Heart
Give with confidence

We are committed to making a positive impact in this world. Donations are automatic with every purchase.

Heart
Pay it Forward

We always appreciate making donations through us, but we encourage anyone who can, to donate directly to charities.

Lead the Way

Supporting a better today, and an even better tomorrow

Wildlife

Supporting plants and animals is key to our survival. Without them, none of this would be possible!

Climate

Unexpected and unavoidable. Natural disasters need our aid to efficiently build and repair affected communities.

Ongoing aid

There will always be people in need of our help and aid. Humanitarian is an ongoing and ever important effort.

Wildlife

The World Wildife Fund raises awareness about the importance of plants and animals, work with communities to promote sustainable practices, and fund research for species preservation. The WWF advocates for environmental policies and holds accountable those engaged in harmful activities. Their financial support through grants and funding makes a significant impact on conservation efforts. Overall, the WWF plays a critical role in protecting the world’s biodiversity through awareness, research, advocacy, and financial assistance.

Climate

They work to reduce greenhouse gas emissions through partnerships with governments, businesses, and individuals, promoting renewable energy and energy efficiency. The WWF also preserves natural habitats, recognizing their role in maintaining the climate balance and reducing carbon emissions. Through education, advocacy, and outreach, they raise awareness and inspire action to create a sustainable future. Overall, the WWF’s initiatives, partnerships, and efforts contribute to a brighter and more resilient future for the planet.

Ongoing Aid

The WWF focuses on community development programs that improve education, healthcare, and economic opportunities. They provide emergency relief such as food, water, shelter, and medical aid. Additionally, the WWF supports indigenous communities, promoting sustainable practices and preserving cultural heritage. By addressing both conservation and human needs, the WWF works towards a sustainable and inclusive future.

Putting Scraps to Good Use

As a socially conscious company, we prioritize giving back to the community by donating left over items to charity. These items are still in good condition but won’t be sold in our stores. This includes anything we can spare. We inspect each item before donating to local charity centers and organizations. These donations have a significant impact that we will forever cherish. 

Can’t Stop

won’t Stop

Giving back to our surrounding communities and beyond is a core value that will remain an integral part of the way we operate.